In fiscal year 2023, the federal government reported an eye-popping $162 billion in improper payments. A significant portion of these missteps is tied to travel and expense (T&E) management, where missing receipts, poor documentation and outdated systems resulted in wasted taxpayer dollars. Improper payments aren’t just a budgetary nuisance, they erode public trust and create administrative bottlenecks that hinder agencies from focusing on their mission.

Government agencies at all levels continue to struggle with balancing compliance, efficiency and employee experience when it comes to managing travel and expenses.