Human or Not? Bots in the Public Sector

From social media to spam to automated tax assistance, bots have become a key player in the digital world. As organizations transform their digital ecosystem, services have become more efficient, accessible, and responsive. However, the same transformation introduces vulnerabilities that malicious actors are exploiting at unprecedented levels. For government agencies, which harbor some of the most sensitive data in the country but also face mandates to improve their efficiency and cybersecurity, the explosion of bots can be a double-edged sword. One of the most significant and escalating threats in the public sector today is the rise of bad bots that are capable of executing complex cyberattacks at a scale and speed that far exceeds human capabilities.

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