Imagine you’re stepping up to the plate. You’re stabilizing your stance, adjusting your grip, preparing to swing at the unexpected that’ll come hurtling toward you from the pitcher’s mound. As public sector leaders, how many times over the past few years have you felt like this — unsure of what the next moment will bring?

Curveballs of cyberattacks, heightened geopolitical tensions and a war in Ukraine. Fastballs of a global pandemic and remote work. Change-ups of intensifying citizen expectations and evolving compliance regulations.